Jobs

The Opportunity
Our client is recruiting for an Apprentice Voice Support Engineer to join their team in Manchester (Hybrid
Role).
The Level 3 Information Communication Technician apprenticeship programme that we are offering, will
allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification
to help really drive your career forward. We are here to guide and support you every step of the way!
The Company
We are a leading provider of high-quality internet, cloud, and voice services. We are dedicated to delivering
cutting-edge technology solutions to our clients, ensuring reliable and efficient communication systems. As
we continue to grow, we are seeking a motivated and enthusiastic Apprentice Voice Support Engineer to
join our dynamic team.
The Position
Job Title:
Apprenticeship
Course:
Apprentice Voice Support Engineer
Level 3 Information Communication Technician
Apprenticeship
Duration:
13 months + EPA
Location:
Manchester (Hybrid Role)
Working Hours: Monday to Friday 9am-5pm
Salary:
£14,000
Job Summary:
As an Apprentice Voice Support Engineer, you will play a crucial role in supporting our voice infrastructure.
This entry-level position offers a fantastic opportunity to gain hands-on experience in voice engineering,
working alongside seasoned professionals while you learn you will assist in maintaining and optimising our
voice systems, providing technical support, and ensuring seamless communication services for our clients.
Role and Responsibilities
• Technical Support: Provide first-line technical support for voice-related issues, troubleshooting and
resolving problems efficiently to ensure minimal disruption to services.
• System Maintenance: Assist in the maintenance, monitoring, and optimisation of voice
infrastructure, including PBX systems, VoIP networks, and related hardware and software.
• Configuration and Setup: Support the configuration and setup of voice systems for new clients,
ensuring smooth implementation and integration with existing systems.
• Documentation: Maintain accurate and up-to-date documentation of voice network
configurations, changes, and procedures.
• Customer Interaction: Communicate effectively with clients to understand their needs, provide
solutions, and ensure high levels of customer satisfaction.
• Collaboration: Work closely with senior voice engineers and other technical teams to support
ongoing projects and initiatives.
Desired Qualities, Skills and Knowledge:
• Education: English and Maths GCSE Grade Cor Equivalent and Above
• Technical Knowledge: Basic understanding of voice technologies such as VoIP, SIP, PBX systems,
and related protocols.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and
resolve technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to explain
technical concepts to non-technical users.
• Team Player: Ability to work effectively in a team environment and collaborate with colleagues and
clients.
• Willingness to Learn: Enthusiasm for learning new technologies and continuously improving
technical skills.
What We Offer:
• Training and Development: Comprehensive training program and ongoing professional
development opportunities to enhance your technical skills and career growth.
• Mentorship: Guidance and mentorship from experienced voice engineers to support your learning
journey.
• Career Progression: Clear pathways for career advancement within the company.
• Supportive Environment: A positive and inclusive work culture that values teamwork and
innovation.
Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.
About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships,
mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be
in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree
to be contacted by The ITP and your information to be passed on to a third party.