Networking and Architecture

Networks are a key part of any organisation’s IT systems and are critical to many organisations’ ability to do business. An infrastructure technician is expected to have a good theoretical understanding of network and architecture and install, configure and troubleshoot internal networks and access to the internet.

This qualification covers basic computer hardware and software architecture, network addressing (including relevant numerical skills with binary numbers),
network media (cabled and wireless) and the hardware required for connections, security and the maintenance procedures used to keep the network running

Mobile and Operating Systems

Operating systems are the most important software of any computer system, be it standalone, networked, desktop or mobile. The operating system’s role is to provide a user interface that allows hardware effectively and often without the user aware of the process. This qualification covers how operating systems work for desktop and mobile devices and how to install and how an infrastructure technician can use them effectively when supporting users and optimising systems.

Cloud Services

Cloud services are any service made available to users on-demand via the internet from a cloud computing provider’s server instead of being provided
from a company’s own on-premises server. Every day more organisations are switching to cloud services to improve or enhance their business. This qualification will explore the fundamentals of cloud services and the delivery models deployed within them, and the practical element of setting up cloud services. It will explore the features of effective cloud security and apply accepted security protocols to real-life scenarios. As organisations require a disaster recovery plan to ensure their data can be recovered even in worst-case situations, the qualification gives an understanding of how to formulate and maintain a disaster recovery plan.

It is important that all IT professionals have a good understanding of cloud services and how to enforce cloud security methods to defend systems against
increasingly sophisticated attacks.

Business Processes

This qualification will explore the business processes used within IT infrastructure and cover a range of topics applicable to the workplace. Learners will have the opportunity to apply various workplace processes, such as security, help desk practices and IT policy. They will develop the range of business skills required for dealing with both customers and internal colleagues when working in an IT infrastructure technician role.

CompTIA A+

CompTIA Security+

CompTIA Network+