Jobs

The Opportunity
We are looking for an Onsite Apprentice IT Engineer to join their team in Oxfordshire OX14.
The Level 3 Information Communication Technician apprenticeship programme that we are offering, will
allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification
to help really drive your career forward. We are here to guide and support you every step of the way!
The Company
We are a leading IT company offering complete outsourced IT support, cybersecurity, hardware and
software solutions to organisations across the UK and Europe.
Based on Milton Park, Oxford, we provide a comprehensive range of support services to suit your needs
and deliver business transformation. We act as a full-service outsourced IT department for organisations,
providing nimble around the clock care 365 days of the year.
The Desktop team are tasked with supporting, investigating, and resolving our MSP client’s IT related
systems and making sure all issues are dealt with in a timely fashion.
The Position
Job Title:
Apprenticeship
Course:
Onsite Apprentice IT Engineer
Level 3 Information Communication Technician
Apprenticeship
Duration:
13 months + EPA
Location:
Oxfordshire OX14
Working Hours: Monday to Friday 9am – 5pm
Salary:
£15,000
Role and Responsibilities
Key Responsibilities:
• Being the first point of contact for all incoming support calls, emails, and sessions
• Ensuring all forms of support call are logged in the system and the client is kept updated
• Manage incident and request tickets ensuring established SLA’s are met
Role Activity:
• Providing support to all staff onsite and remotely
• Help the Helpdesk Management Team with continued business improvements
• Communicate daily to clients with open tickets
• Being an available onsite resource 5 days a week, to be hands-on to resolve all IT problems
• Managing the client’s expectations with ongoing tickets
• Ensure all client-related problems are logged correctly
• Inform the Lead Engineer of any tickets requiring escalations
• Working with client’s 3rd party suppliers and vendors when appropriate
• Adhere to all company policies and procedures
• Ensuring that all role related KPI’s are met
• Logging, managing, and resolving client IT issues
• Maintain desktop asset register and configurations
• Undertake any other reasonable duties as required to meet the needs of the business
Desired Qualities, Skills and Knowledge:
Person Specification:
Minimum:
• Ability to learn on your feet
• Strong communication skills
• Excellent troubleshooting and problem resolution skills
• Excellent client service
• Positive attitude to work
• Strive to continuous improvement
• Able to work independently under pressure
Desirable:
• Driving license and own transport
What we offer you:
Benefits:
• 20+ Days Holiday and rising (plus bank holidays)
• Private medical cover
• Discounted gym membership
• Quarterly Social Events
• Cycle to Work Scheme
• Car Parking
Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.
About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships,
mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be
in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree
to be contacted by The ITP and your information to be passed on to a third party.