The following apprenticeship program is under development and due to launch soon.
Level 3 IT Infrastructure Technician
Length: 15 months
An Apprenticeship is a job with an accompanying skills development program designed by employers in the sector. It allows the apprentice to gain technical knowledge and real practical experience, along with essential skills, required for their immediate job and future career.
An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations’ productivity.
Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.
TYPICAL JOB ROLE
Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support